Effective: April 5, 2021
Updated: September, 2022
Clear Insight (“CI”, “we”, “us”, or “our”) respects and values privacy of data. As Clear Insight’s mission is to help others, offer psychotherapy, life coaching services und virtual courses and online services. Clear Insight seeks to openly convey our commitment to privacy. Clear Insight will not sell, trade or rent personal information that it collects.
“You”, “Your” and “Users” mean all visitors and users of the Service.
The Service is based in and operates from Tampa, Florida, United States of America, however, we do not represent that the Service is applicable, appropriate, or available for use in locations outside of Florida, United States of America.
I. Information About You Collected Through The Service:
Definition of Personal Information. When You access or use the Service, Clear Insight, or Clear Insight’s third party service providers (see below) on behalf of Clear Insight or third party content providers (see below), may collect certain information about You or related to You. You may be reasonably identifiable with respect to some of that information. Collectively, we refer to such information as “Personal Information.” Examples of Personal Information include, but are not limited to:
Your contact information, including without limitation, Your name and E-Mail address.
Your payment information, including without limitation, Your billing address, phone number(s), credit card or other billing, bank and payment information, such as Your type of credit card, credit card number, expiration date, credit card security code such as a card verification value (“CVV”). Please note that Clear Insight does not store any credit card information we receive except as necessary to complete and satisfy Clear Insight’s rights and obligations with regard to such transactions as otherwise authorized by You.
Data related to Your clicking on the Service.
Your product purchase information such as a Clear Insight coaching course, online therapy, online coaching or items purchased by You, date of purchase, course title, and order confirmation number.
Your geographic area when that information is linked together with information that identifies a specific individual. Personal Information Provided By You. You provide to Clear Insight, or to Clear Insight’s third party service providers (see below) on behalf of Clear Insight or third party content providers (see below), with Personal Information in various ways through accessing and using the Service. For example, You provide Personal Information when You:
Subscribe to the Clear Insight newsletter to receive Clear Insight information re: content, updates, offers, events, products, services, news and marketing and promotional information.
Create a Clear Insight customer account.
Purchase a Clear Insight coaching course, training, any online services or items.
Send Clear Insight an E-Mail request for information via the Clear Insight website.
Submit an inquiry to “Ask Anything” on the Clear Insight website.
Take a survey, quiz, or submit another form to Clear Insight.
Affirmatively opt-in (from a course /training introductory page) to receive emails from a Clear Insight coach or counselor that are unrelated to Clear Insight courses, trainings or assessments or Clear Insight marketing emails.
Click on a third party content link (see below) or social media icon.
Utilize any other interactive aspect of the Service that requests Your Personal Information.
Cookies And Automatically Collected Information. When You use the Service, Clear Insight, or one or more of Clear Insight’s third party service providers (see below) on behalf of Clear Insight or third party content providers (see below), may automatically send one or more “cookies” – small text files containing a string of encoded characters – to Your device. These encoded characters are used for tracking and analyzing Your preferences and activities on the Service, such as what parts of the Service You visit and use, what You like, and what is relevant. Cookies also make using the Service easier by, among other things, saving Your password and preferences for You. This automatically collected information can be aggregated, anonymous non-personal information, or, in certain incidences, it may include Your Personal Information. Please review Your web browser “Help” file to learn the proper way to modify Your cookie settings. Please note that if You delete or choose not to accept cookies from the Service, You may not be able to use at least some of the features of the Service to their fullest potential.
Tracking Information Automatically Collected From Your Device(s). Clear Insight, or one or more of Clear Insight’s third party service providers (see below) on behalf of Clear Insight or third party content providers (see below), may also automatically record certain information from Your device by using various types of technology, such as “clear gifs,” web beacons, and locally stored objects. This automatically collected information is generally aggregated, anonymous non-personal information, however, by inference, such information may relate to or be connected to Your Personal Information:
IP address or other device address or ID.
Operating system, web browser and/or device type.
The web pages or other content You view or otherwise interact with through the Service.
The dates and times that You visit, access, or use the Service.
Whether You open or click on a link or forward a message.
Information Collected About Your Location. Clear Insight, or Clear Insight’s third party service providers (see below) on behalf of Clear Insight or third party content providers (see below), may obtain information about Your physical location, such as by geo-location features in Your device or by inference from other information that Clear Insight automatically collects, e.g., Your IP address (see above). Clear Insight may also collect location information when You create an account and/or purchase products or services from the Service.
Information Collected For Transactional Purposes. Clear Insight, through Clear Insight’s third party service providers on behalf of Clear Insight (see below), will send transactional emails that confirm coaching course purchases and communicate course information and materials (collectively, “Transactional Emails”). You consent to receive Clear Inisght’s Transactional Emails when you purchase a coaching course and provide Your Personal Information such as Your name and email address.
Information Collected For Marketing Purposes. Clear Inisght, through Clear Insight’s third party service providers on behalf of Clear Inisght (see below), maintains an email list to send Clear Insight non-Transactional Emails on Clear Insight information re: content, updates, offers, events, products, services, news, and marketing and promotional information, and to otherwise market the Service (collectively “Marketing Emails”). You consent to receive Clear Insight’s Marketing Emails when You sign up to receive the Clear Insight newsletter or purchase a Clear Insight personalty test or assessment. In both cases, You provide Your Personal Information such as Your name and email address that Clear Insight will use to send You Marketing Emails.
Information collected by Third Party Payment Providers. Clear Insight uses Stripe, Inc. (“Stripe”) and PayPal Inc. (“PayPal”) as third party payment gateways to process the payments for purchases made on the Service. When You make a purchase on the Service, You may select Your method of payment. Clear Insigh collects and provides Your Personal Information to Stripe and PayPal as part of the payment process, depending on the method by which You chose to pay. Stripe and PayPal use secure socket layer (“SSL”) encryption technology to safeguard Your Personal Information during the payment process.
Information collected by Third Party contact form. Our Wp-Forms version does not collect any “hidden” personal details about users who submit your forms (IP address, user agent details, etc), and it also doesn’t use any cookies. Just be sure you’re updated to the latest version, as some of these things have just been changed recently. Additionally, our WP-Forms doesn’t track, monitor, or collect your form entries in any way.
II. How Clear Insight Uses The Information It Collects:
Clear Insight or Clear Insight’s third party service providers (see below) on behalf of Clear Insight, uses the information it collects, including Your Personal Information, to operate and provide the Service and operate Clear Insight’s business, including the following:
To operate, maintain, enhance, improve, and provide all features of the Service.
To provide products, services, and information that You request.
To provide customer service support, including without limitation maintaining customer lists and a back-up history of the products, services, and information that You have purchased or requested.
To provide You with notices about the Service, business-related information, and to respond to comments and questions.
To understand and analyze the usage trends and preferences of Users and to develop new products, services, features, and functionality.
To contact You for administrative purposes such as customer service.
To send Marketing Emails, including updates on product launches, promotions, surveys, contests, and events relating to products and services offered by Clear Insight. You will have the ability to opt out of receiving such marketing emails as described in the communication or by emailing us at firstname.lastname@example.org.
Personalize the Service, such as “remembering” Your information so that You will not have to re-enter it during Your use of the Service or the next time You use the Service.
Provide customized marketing, content, and information based on Your activity on the Websites.
Monitor and analyze the effectiveness of the Service and third party marketing activities.
Improve the Service.
Monitor and analyze aggregate marketing and business-related data, such as the number of visitors and pages viewed.
III. Clear Insight’s Disclosure of Information, Including Your Personal Information:
Your Consent to Clear Insight’s Disclosures and Use of Information. By accessing and using the Service, You consent to Clear Insight’s Privacy Practices described here regarding the disclosure and use of the information collected.
Information Disclosed To The Public Provided By You. Any information that You voluntarily submit to a publicly accessible area of the Service, such as comments on a course, engage in an online course discussion, or a testimonial, will be publicly available to anyone who has access to that content on the Service, including other Users.
Information Disclosed By Clear Insight to Its Third Party Service Providers. Clear Insight works with third party service providers to provide services that include, without limitation, website development, application development, web-hosting, online coaching courses, cloud storage, maintenance, payment processing, customer support, emails, newsletters, marketing and promotions, analytics, security, and other services and support to Clear Insight. These third party service providers are integrated into the Service and, therefore, may collect, process or otherwise have access to Your information, including Your Personal Information, as part of providing services to Clear Insight.
Simple Practice. Clear Insight´s HIPAA-compliant paractice management and telehealth program/software. Please review: https://www.simplepractice.com/privacy/
WP-Forms. Clear Insight Contact forms on our website are provided by WP-Forms. Please review: https://wpforms.com/privacy-policy/
Bing Webmastertools: Microsoft offers a wide range of products, including server products used to help operate enterprises worldwide, devices you use in your home, software that students use at school, and services developers use to create and host what’s next. References to Microsoft products in this statement include Microsoft services, websites, apps, software, servers, and devices. Please read Microsoft´s privacy statement.
By law or in the good-faith belief that such action is necessary to comply with law or regulations.
In response to a court order, judicial or other government subpoena or warrant.
To otherwise cooperate with law enforcement or other governmental agencies.
Information Disclosed To Protect Clear Insight. Clear Insight reserves the right to disclose User information, including Personal Information, that we believe, in good faith, is appropriate or necessary to:
Take precautions against liability.
Protect Clear Insight or others from fraudulent, abusive, or unlawful uses or activity.
Investigate and defend against any third party claims or allegations.
Protect the security or integrity of the Service and any facilities or equipment used to make the Service available.
Protect Clear Insight property or other legal rights (including, but not limited to, enforcement of Clear Insight agreements), or the rights, property, or safety of others.
Information Disclosed Based On Transfer, Insolvency, Or Bankruptcy of Clear Insight. Information from or about Clear Insight Users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets. If Clear Insight acquires another organization, we may share information from or about Clear Insight Users, including Personal Information, with that acquired organization in connection with providing the Service.
Anonymous Information Disclosed. Clear Insight may make certain aggregated, automatically-collected, or otherwise non-personal information available to third parties for various purposes, including without limitation:
Compliance with various reporting obligations.
Business or marketing purposes.
Assist such parties in understanding our Users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
IV. Your Choices:
Decline Use The Service. You may, of course, decline to share information with Clear Insight by not using the Service or declining a certain part of the Service (e.g. not subscribing to the Clear Insight newsletter).
Decline Sharing Your Personal Information With Clear Insight. You may decline to share Your Personal Information by not providing certain information requested by Clear Insight and/or adjusting Your cookie preferences, in which case Clear Insight may not be able to provide to You some of the features and functionality of the Service.
Decline Sharing Your Personal Information With Third Party Content Providers. You may decline to share Your Personal Information with third party content providers (see below) by not clicking on the third party link available on the Service.
Unsubscribe From the Clear Insight Newsletter. If You subscribed to Clear Insight’s email newsletter, You may unsubscribe at any time by clicking the “unsubscribe” link located at the bottom of the Clear Insight email newsletter. Your email will instantly be removed.
Stop Or Adjust Your Receipt Of Clear Insight Marketing Emails. If You receive Marketing Emails from Clear Insight, You may:
Unsubscribe at any time by following the instructions located at the bottom of the Clear Insight email. Your email address will instantly be removed.
Opt-out from receiving Marketing Emails from Clear Insight by sending Your request to Clear Insight by email to email@example.com. Please include “Unsubscribe Email” in the subject line. Changes may take up to seven (7) business days to process Your request, and You may continue receiving Marketing Emails from Clear Insight during this period.
Additionally, even after You opt out from receiving Marketing Emails from Clear Insight, You may continue to receive administrative or Transactional Emails from Clear Insight regarding the Service as stated above.
Update Your Account Information. You may update or revise Your account information on the Service by accessing “Account” settings on the Websites.
Please note that changes requested by You will be reflected within a reasonable period of time, however, Clear Insight, or Clear Insight’s third party service providers, may retain Your Personal information for backups, archiving, prevention of fraud and abuse, satisfaction of legal obligations, or where Clear Insight otherwise reasonably believes that it has a legitimate reason to do so.
Request Deletion of Your Account or Information. You may request that Clear Insight delete Your account or Personal Information as set forth below in Section VIII.
Do Not Track. Because no standard for implementing “Do Not Track” (“DNT”) has been established in the United States, Canada or otherwise, the Service does not specifically respond to DNT signals. You can enable or disable DNT through the preferences or settings of Your web browser.
V. Third Party Content:
The Service features links to content and services, e.g., websites, social media accounts, subscribing to a third party coach’s or counselors newsletter, etc., provided by third party content providers. Please note: the Service includes links to Clear Insight’s social media accounts and the Clear Insight Podcast that are accessed on separate, third party platforms (e.g., Apple, Spotify, Facebook, Instagram, etc.). As such, these links constitute third party content by third party content providers.
These third party content providers may use third party cookies (described above) and tracking devices to automatically collect information about You, that may include Your Personal Information, when You click on a link or social media icon on the Service.
Content and services accessed via a link to a third party content provider is subject to the third party content provider’s terms of service and privacy policies, even if accessed through the Service.
Third party content providers, not Clear Insight, are responsible for their respective content, services, and privacy or security policies, even if accessed through a link or content displayed by the Service. We encourage You to learn about the third party content provider’s privacy and security policies before providing Your Personal Information.
VI. Children’s Privacy:
Clear Insight is committed to protecting the privacy of children. Florida´s (USA) age of majority is eighteen (18) and the Service is not directed to children under the age of twentyone. Clear Insight does not knowingly collect Personal Information from children under the age of eighteen (18) without obtaining parental consent.
If You are under eighteen (18) years of age, then please do not use or access the Service at any time or in any manner without a parent or guardian’s permission.
If we learn that Personal Information has been collected on the Service from persons under eighteen (18) years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information.
VII. Data Retention & Security:
Data Protection Practices. To protect Your Personal Information, Clear Insight, and Clear Insight’s third party service providers, take reasonable precautions and follow appropriate industry practices to protect against loss, misuse, unauthorized access, or alteration:
Your data is stored by Clear Insight’s third party service providers’ cloud based platforms. To prevent unauthorized access and transmissions, promote data security, and encourage appropriate use of information, Clear Insight’s third party service providers utilize a variety of tools (e.g., encryption technologies, passwords, physical and electronic security, procedural safeguards) to assist in the protection of Your information, including Your Personal Information.
Clear Insight does not store credit card information. Any Personal Information provided during the payment process is encrypted by Stripe and PayPal using secure socket layer (“SSL”) encryption technology to safeguard the account registration process, sign-up, and payment processing information. Other security safeguards used by Stripe and PayPal include, but are not limited to, data encryption, firewalls, and physical access controls to building and files.
No Warranty Or Guaranty of Security, Release and Indemnification of Clear Insight. Perfect security, however, does not exist on the Internet or through data transmissions. Unauthorized third parties may unlawfully intercept or access transmissions or private communications. You should not expect Your Personal Information that You provide through the Service can or will remain absolutely private and Clear Insight does not warrant or guarantee that Your information will not be accessed, disclosed, altered, improperly used, or destroyed by a breach of the safeguards employed by Clear Insight, or Clear Insight’s third party service providers. You use the Service at Your own risk. You agree to release, indemnify and hold harmless Clear Insight against any claims based on allegedly inadequate security practices by such third party service providers.
Your Responsibility To Your Account Information. It is Your responsibility to keep Your access information to Your account on the Service, including Your password, safe and secure by selecting and protecting Your password appropriately and limiting access to Your device and browser by signing off after You have finished accessing Your account.
VIII. Clear Insight’s Practices re: Storage, Transfer & Processing of Information:
General Practice. Clear Insight is a United States of America corporation that operates out of Tampa, Florida. To operate our business and the Service, Clear insight, through its Clear Insight’s third party service providers, may store, access, and send information, including Your Personal Information, to locations in USA or in other countries. When information, including Your Personal Information, is transferred to countries other than Your home country, You may not have the same rights and protections as You do under local law. Clear Insight will endeavor to use only third party service providers that store and transfer information in accordance with international law and that do not use, sell or rent information that is collected or accessed through services provided to Clear Insight.
Data Transfer Agreements. If You are in the European Economic Area (“EEA”), the United Kingdom (“UK”) or Switzerland, information, including Your Personal Information, is transferred by Clear Insight’s third party service providers, from the EEA.
The United States or other country will be based on the Standard Contractual Clauses (previously known as the model contract clauses) authorized by the European Commission. The European Commission has approved the use of Standard Contractual Clauses as a means of ensuring adequate protection when transferring data outside of the EEA. By incorporating Standard Contractual Clauses into a contract established between the parties transferring data, personal data is considered protected when transferred outside the EEA or the UK to countries that are not covered by a decision of adequacy by the European Union commission.
Invalidation of EU-U.S. & Swiss-U.S. Privacy Shield Framework. Previously, Clear Insight, through its third party service providers, relied on the European Union-U.S. and Swiss-U.S. Privacy Shield Framework (“Privacy Shield”), as certified providers, to transfer data outside of the EEA, however:
In July 2020, the Court of Justice of the European Union (“CJEU”) in July 2020 invalidated the European Union-U.S. Privacy Shield paradigm in the “Schrems II” case (Case C-311/18, Data Protection Commissioner v Facebook Ireland and Maximillian Schrems).
In September 2020, the Federal Data Protection and Information Commissioner (“FDPIC”) of Switzerland issued an opinion that invalidated the Swiss-U.S. Privacy Shield Paradigm.
The invalidation by the CJEU or the FDPIC of the Privacy Shield does not change the strong data privacy protections that Clear Insight, through Clear Insight’s third party service providers, has in place for the transfer of information outside of the EEA. Clear Insight, through Clear Insight’s third party service providers, continues to adhere to the privacy principles in effect when previously certified under the Privacy Shield.
Your Consent to Clear Insight’s Information Practices. By providing any information, including Personal Information, to Clear Insight in connection with the Service, You affirmatively consent to Clear Insight’s Privacy Practices, including the privacy policies of Clear Insight’s third party service providers, re: the transfer, storage, access, and processing of information in the United States of America, or worldwide. If You do not consent, then You must not use the Service.
Clear Insight’s Privacy Officer. For the purposes of the General Data Protection Regulation of the European Union, Clear Insight’s Privacy Officer is also Clear Insight’s Data Protection Officer (DPO). You may request the deletion of Your account and/or Your Personal Information stored and maintained by Clear Insight’s third party service providers, or make any other formal complaint regarding Clear Insight’s Privacy Practices, by using the methods below:
Email Clear Insight’s Privacy Officer at firstname.lastname@example.org.
Please include “Delete My Account” or Delete My Personal Information” in the subject line of your email.
Written mail or delivery to Clear Insight’s Privacy Officer at:
Attention: Privacy Officer
14502 North Dale Mabry Hwy
Tampa, Florida, 33618
United States of America
We will acknowledge receipt of Your request via email within seven (7) business days. Please note that changes requested by You will be reflected within a reasonable period of time, however, Clear Insight, or Clear Insight’s third party service providers, may retain Your Personal information for backups, archiving, prevention of fraud and abuse, satisfaction of legal obligations, or where Clear Insight otherwise reasonably believes that it has a legitimate reason to do so.
If You are in the EEA, You may lodge a complaint with Your local Data Protection Authority (DPA).
IX: Changes And Updates To This Policy:
If Clear Insight alters Your rights or obligations hereunder, we will make reasonable efforts to notify You of the change. For example, Clear Insight may send a message to Your email address or generate a pop-up or similar notification when You access the Service for the first time after such material changes are made.
E-mail at: email@example.com.
Written mail or delivery to Clear Insight’s Privacy Officer at:
Attention: Privacy Officer
14502 North Dale Mabry Hwy
Tampa, FL 33618
United States of America